Our Guarantee to You
All our cuttings are inspected by two to three people before they are despatched, but we fully understand that we are sending living plants - so there is always the possibility that something may go wrong along the way! Most other nurseries say that once they have delivered the plants to you they are your responsibility - but unhappy customers are not what we want so we offer a full Thirty Day Guarantee.
Refund or Replacement
If at any time, during the first thirty days, you are unhappy for any reason, then please send the cuttings back to us. We will replace them or refund your money, whichever you'd prefer, and we always refund your postage money. Please observe that we feel thirty days is a very fair guarantee period so please do not return cuttings after that length of time. This guarantee becomes null & void if the cuttings are grown in bark based composts as these are too wet for them and please do not remove the biodegradable nets from the rooted cuttings. Orders outside the UK will receive a refund - not a replacement plant.
If the cuttings are not returned to us for our investigation then this invalidates this guarantee.